Privacy Policy

Last updated: February 2026

MotorEasy Limited ("MotorEasy", "we", "us", or "our") is committed to protecting your privacy and handling your personal data transparently and responsibly. This policy explains what information we collect, why we collect it, and how you can control it.

1. Who We Are

MotorEasy Limited is the data controller responsible for your personal data.

Company number: 08423198
Registered address: MotorEasy, 60 Portman Road, Reading, RG30 1EA
Email: info@motoreasy.com

2. What Personal Data We Collect

  • Identity information - name, date of birth, address, vehicle registration and details.
  • Contact information - email address, telephone number, postal address.
  • Account information - login credentials, preferences, and communication history.
  • Technical data - IP address, device information, and cookies.
  • Payment information - payments are processed securely by third-party providers.
    We do not store full card details.

3. How We Collect Your Data

We collect data when you request a quote, register an account, purchase a service, contact our support team, browse our website, or accept cookies.

4. Lawful Basis for Processing

We collect and use your personal data lawfully in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, on the following bases:

  • Contract performance - to provide the products and services you've requested
  • Legitimate interests - to maintain records, improve our services, and keep our website secure
  • Legal obligation - where we are required to process your data by law
  • Consent - for marketing communications and non-essential cookies

5. How We Use Your Personal Data

We use your personal data to provide and manage our services, process payments, communicate with you, improve our products and website, comply with legal obligations, and where you have opted in, send you relevant marketing communications.

6. Marketing Communications

You may receive marketing from us where you have given consent or where we are permitted to do so by law. You can opt out at any time through the Preference Centre in your MotorEasy account or by emailing info@motoreasy.com.

We will never sell, distribute, or lease your personal data to third parties without your explicit consent, unless required to do so by law.

7. Sharing Your Personal Data

We may share your data with the following categories of recipients where necessary:

  • Service and technology providers who support our operations
  • Analytics and marketing providers
  • Insurance and warranty partners
  • Professional advisers (legal, financial, auditing)
  • Regulators and law enforcement where required by law

All third parties are required to handle your data securely and in accordance with applicable law.

8. International Transfers

Where your personal data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements, such as standard contractual clauses or adequacy decisions.

9. Data Retention

We retain your personal data only for as long as necessary. Our standard retention periods are:

  • Customer and policy data - for the duration of your policy and up to 6 years afterwards
  • Marketing data - until you withdraw consent
  • Analytics data - typically up to 26 months

10. Automated Decision-Making

We may use automated processing to generate quotes and assess services. If you are subject to an automated decision that significantly affects you, you have the right to request a human review. Please contact us at info@motoreasy.com to do so.

11. Your Rights

Under UK GDPR you have the following rights:

  • Access - request a copy of the personal data we hold about you, free of charge.
  • Rectification - ask us to correct inaccurate or incomplete data.
  • Erasure - request deletion of your data where there is no longer a lawful reason to retain it.
  • Restriction - ask us to limit how we use your data in certain circumstances.
  • Portability - request your data in a structured, commonly used format.
  • Object - object to processing based on legitimate interests, including direct marketing.
  • Withdraw consent - where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, email info@motoreasy.com or write to us at our registered address. We will respond within one calendar month.

If you are unhappy with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

12. Cookies

We use necessary, analytics, and marketing cookies to improve your experience and understand how our site is used. You can view our cookie policy on this page.

13. Data Security

We take the security of your personal data seriously and have put in place appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. No method of internet transmission is entirely secure, but we do our utmost to protect your data.

14. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their privacy policies before providing any personal data.

15. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the date at the top of this page. We encourage you to check back periodically.

16. Contact Us

For any questions about this policy or how we handle your data:

📧 Email: info@motoreasy.com
📮 Address: MotorEasy, 60 Portman Road, Reading, RG30 1EA